Terms of Service

These terms describe the general service framework for Delegare House. Any written proposal, checkout terms, or client-specific agreement may add to or modify these terms for a particular engagement.

Services

Delegare House provides non-clinical customer care, warm-lead follow-up, and virtual operational support within the scope agreed with each client.

Monthly capacity

Retainer plans reserve a stated amount of service capacity each billing period. Unless otherwise agreed in writing, unused capacity does not roll forward. Delegare House will not silently bill beyond the selected plan; additional work requires approval or a plan change.

The Reset

The Reset is a one-time fixed-price service with the inclusions displayed at purchase. If a client begins a Growth or Plus retainer within 14 days after completing The Reset, the $295 Reset fee may be applied toward the first month, subject to any written eligibility conditions provided at purchase.

Client responsibilities

Clients are responsible for providing accurate instructions, timely access, approved messaging, policies, escalation rules, and sufficient authority for Delegare House to perform the agreed work.

Healthcare boundaries

Delegare House does not provide medical advice, diagnosis, treatment recommendations, clinical interpretation, or emergency services. Protected health information should not be shared unless an appropriate compliant workflow and required agreements have been intentionally established.

Payments, renewals & cancellation

Payments are processed through Stripe. Monthly plans are recurring unless otherwise stated at checkout or agreed in writing. Billing, cancellation, refund, and failed-payment terms shown at checkout or agreed with the client apply to the engagement. Delegare House does not silently add work beyond the selected plan without approval.

Confidentiality & access

Both parties should use reasonable safeguards for credentials and confidential information. Client access should be limited to what is reasonably necessary for agreed services.

Limitation of scope

Delegare House may decline or escalate tasks that fall outside the agreed scope, require professional licensure, create unacceptable legal/security risk, or conflict with platform or client policies.

Contact

Questions about these terms can be sent to hello@delegarehouse.com.